FAQ
Terms & Conditions
Please Check Our Terms & Conditions Autotraderimports.com may require a deposit of 100,000 JPY or 30% deposit of the intended purchase price. This is determined at by Autotraderimports.com depending on the individual customer. Autotraderimports.com will refund deposits upon cancellation PRIOR TO PURCHASE less any bank service charges and administration fees. Further more we cannot control, and will not [...]
Read the rest of this entry »Glossary of Shipping Terms
Act of God An act beyond human control, such as lightning, flood or earthquake. Arrival Notice A notification sent by the carrier on ship’s arrival to the consignee, the “Notify Party,” and – when applicable – the “Also Notify Party.” These parties in interest are listed in blocks 3, 4 and 10, respectively, of the Bill of Lading. Bill [...]
Read the rest of this entry »What are your office hours?
Our office hours are below, Monday – Friday 8:00 am – 18:00pm Saturday 9:00am – 10:00am Sunday Closed (GMT+9hours) We will do our best to respond to your inquiry as soon as possible. Should you have an inquiry, please email to sales@autotraderimports.com Please try Skyping us as someone maybe online!
Read the rest of this entry »How will I know about the shipping schedule?
Booking will be arranged by Auto Trader Imports Ltd Please wait to receive the departure and arrival date of your shipment via email from the shipping company within 2 weeks from the date of confirmation. In some cases we will contact you to obtain further information required before shipment, otherwise, leave it up to us. We will advise [...]
Read the rest of this entry »How long does shipping take?
We all want our car immediately Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company’s schedule. Please ask approximate delivery times for each region.
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Important notes to remember upon purchase
If you have any questions that are unanswered below we suggest that you submit an email to your sales person directly. This is your first step for your purchase progress and we strongly advise that you read this email for 90% of answers to your questions! 1. Please follow your salesperson’s instruction for deposit and TT confirmation. 2. Please [...]
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How do you guys make money?
This is the magic question! Yes unfortunately we have to make some money even though many people think we get paid by the auction. We wish it was that easy. If you are buying from stock our fee is built into the price of that car and is usually about 5 ~ 7 % of the purchase [...]
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Can I bid on cars myself?
The easy answer to this question is sorry but. If we allow people to bid on cars themselves we would own more cars than we ever dreamed of. Buying cars electronically is very difficult and requires weeks of practice. Further more you must be a paid up member of the auction system here in Japan to bid. We [...]
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Can I come to Japan and buy cars myself?
Can I come to Japan and buy cars myself? Sure you can come here and buy your cars. Just make sure that it is worth while. We advise that buying 1 or 2 cars it will be best to let us do the buying for you. However if you are going to buy multiple units it is [...]
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Do you have stock?
Yes we do have selected stock! We buy according to demand and price. Obviously it would be impossible to stock every type of car that we are asked for as the variations and financial outlay is immensely prohibitive. Most of the cars we advertise on our website either belong to us directly or to one of our [...]
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