FAQ

Glossary of Shipping Terms

Glossary of Shipping Terms

Act of God An act beyond human control, such as lightning, flood or earthquake. Arrival Notice A notification sent by the carrier on ship’s arrival to the consignee, the “Notify Party,” and – when applicable – the “Also Notify Party.” These parties in interest are listed in blocks 3, 4 and 10, respectively, of the […]

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What are your office hours?

What are your office hours?

Our office hours are below, Monday – Friday 8:00 am – 18:00pm Saturday 9:00am – 10:00am Sunday Closed (GMT+9hours)  We will do our best to respond to your inquiry as soon as possible. Should you have an inquiry, please email to sales@autotraderimports.com Please try Skyping us as someone maybe online!

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How will I know about the shipping schedule?

How will I know about the shipping schedule?

Booking will be arranged by Auto Trader Imports Ltd Please wait to receive the departure and arrival date of your shipment via email from the shipping company within 2 weeks from the date of confirmation. In some cases we will contact you to obtain further information required before shipment, otherwise, leave it up to us. We […]

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How long does shipping take?

How long does shipping take?

We all want our car immediately Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company’s schedule. Please ask approximate delivery times for each region.

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Important notes to remember upon purchase

If you have any questions that are unanswered below  we suggest that you submit an email to your sales person directly. This is your first step for your purchase progress and we strongly advise that you read this email for 90% of answers to your questions! 1. Please follow your salesperson’s instruction for deposit and TT […]

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How do you guys make money?

This is the magic question! Yes unfortunately we have to make some money even though many people think we get paid by the auction.  We wish it was that easy. If you are buying from stock our fee is built into the price of that car and is usually about 5 ~ 7 % of […]

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Can I bid on cars myself?

The easy answer to this question is sorry but. If we allow people to bid on cars themselves we would own more cars than we ever dreamed of. Buying cars electronically is very difficult and requires weeks of practice. Further more you must be a paid up member of the auction system here in Japan […]

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Can I come to Japan and buy cars myself?

Can I come to Japan and buy cars myself? Sure you can come here and buy your cars. Just make sure that it is worth while. We advise that buying 1 or 2 cars it will be best to let us do the buying for you. However if you are going to buy multiple units […]

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Do you have stock?

Yes we do have selected stock! We buy according to demand and price. Obviously it would be impossible to stock every type of car that we are asked for as the variations and financial outlay is immensely prohibitive. Most of the cars we advertise on our website either belong to us directly or to one […]

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How much is shipping to my country?

Prices of shipping varies considerably depending upon a few important factors. 1. Vehicle size ( the larger it is the more it costs ) 2. Distance the vessel must travel to reach its final destination. 3. Frequency of the shipping line. Please ask one of our staff for a shipping price to your country and […]

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RoRo or Container Shipping?

There are two preferred shipping methods which vary depending upon country and frequency of the shipping line. One is RoRo Roll on Roll of, and the other is container shipment. Below is a brief introduction to both. RoRo Shipping Possibly the most preferred and most economical method of shipping cars. Vehicles are driven onto huge […]

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Why is shipping to some countries cheaper than others?

This is a great question and we wish to give you the most direct answer Mostly shipping is based on the following. 1. Distance to travel 2. Size of unit 3. Quantity of units 4. Shipping frequency 5. Fees and charges Basically if you are close to Japan and your country is a major importer […]

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Do you sell cars to my country?

Unless your country is of the radar or is not on the map we can send cars there. Keep in mind that if your country is politically unstable or has issues that have arisen due to corruption or warfare we may have some trouble. However on a whole we ship to nearly every corner of […]

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What is the password to see the cars at auction please?

Our online car auction access is password protected. Now, we understand that you want to see what kinds of cars are available at auctions here before you sign up with us, which is why we give you this free access password. User Name: guest Password: guest However you will not be able to make bids […]

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